Got questions? We’ve got answers!

You've made an order, the sun is shining and the "car gods" have moved clouds to deliver your new Ride On Car by Ride On Kids - now what?

 Once an order is placed, our ride on specialists will carefully collect your Ride On Car from the clouds and package it with absolute love and care, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time. Unless you advise otherwise and are ok paying the "car gods" a shipping fee for both items.

 You can expect your parcel within 2-8 business days. When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

 If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 8 business days from this "sent" date.

 If your order does not arrive within 8 business days, please contact us so that we can follow it up with the courier. We guarantee your parcel's delivery by requiring a signature on arrival. If you accept "leave in a safe place" directly with our courier we will no longer take responsibility for the package.

*Please note:that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch. Unless you request otherwise.

At this current moment we are only shipping within Canada. We are working closely with the "car gods" to be able to offer our stunning line up of Kids Ride On Cars to children all over the world, so hang tight!

We totally understand how rad Ride On Cars can be! Sometimes when our ride on cars start selling like hotcakes, unfortunately we can completely sell our before our next round of stock reaches our fulfilment centre. If this happens, we will put those Ride On Car models up for pre-order before they've arrived. We know what date our stock is due to arrive, so this is the date in brackets next to the product name. All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their favorite models and ensure they get their hands on the perfect ide On Car for the little munchkin. Please also keep in mind there can be some slight delays but we do always add on an additional few weeks to ensure we can still have a realistic date of arrival.

OMG OMG OMG! It's time to celebrate – your ride on car is on it's way! After we pass your order to the courier, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to their website so you can follow the live tracking updates! Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Think your order might be lost in transit? Although we are quoted 2-8 business days for delivery from our couriers, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 8 days, please contact us and we can launch an investigation.

*Please note:Once we pass your Ride On Car order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you

Oops, Ride On Car not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

*Please note:We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

Sadly, we know that sometimes the ride on car chosen is just not quite the right fit for some children. You can certainly return your Ride On Car to us for a full refund, provided it is returned within 30 days.

*Please note:All Ride On Cars must be returned in new, unused, and in original box to be eligible for a return.

Another model caught your eye? It happens – trust us, our garage is full of them! You can certainly return your Ride On Car to us for an exchange to a new model, provided it is returned within 30 days.

*Please note:All Ride On Cars must be returned in new, unused, and in original box to be eligible for a return.

**Please note:For used and out of box items you will be subject to a restocking fee of up to 60% of the original price.

Yes there is some slight assemble that is needed when your ride on car arrives. For most ride ons you will typically only need to assemble the following.

• Windshield
• Steering wheel-
• Rims & tires-
• Leather Seat-
• Battery

Please note: We do not leave the battery connected as this can be a major hazard when transporting. When you receive your ride on car you will need to connect the battery terminals to be able to turn it on. You will find the battery either under the seat or under the hood. All you will need to connect is the negative terminal.

We offer ride on cars of all sizes for ages1-15 years of age. The majority of our 1 seater ride on cars will fit children ages 1-5. Most of our 2 seaters will fit a child up to 10 years of age or 2 children between 1-7.

We do offer one model that can fit older kids (10+) and adults to! The Porsche Panamera is the worlds biggest ride on car. We are one of the very few kids dealerships that offer this model and parents love it for the large interior space and large rubber tires.

*Please note:You will be able to find the exact age and weight limit for each ride on car on each specific product page.

Oh dear, you can definitely tell the ones who haven’t experienced a ride on car by Ride On Kids themselves yet! We can promise you, our ride on cars are worth every penny. Gone are the days of dealing with uncomfortable and short rides - we ensure to source only the best possible ride on cars we can find so that each child is comfortable while they drive and also can enjoy a longer ride with a much larger and powerful battery. Once your little one hops into a ride on car by Ride On Kids, you’ll know exactly what we’re talking about.

We love this question! 

YES!Your ride on car will come with a wireless Bluetooth remote that pairs with your car specifically. This is great for little ones who are still learning to drive. You can maneuver them so that they stay safe and can still have tons of fun!

The remote will offer the following features

• Forward
• Reverse
• E-brake (will shut off power to the motors)
• Left- Right
• 3 Speeds

Please note: We do carry some models that do not have remotes due to having such a small motor. Please see the following products that do not carry a remote. Typically these are our motorcycle ride ons.

• Has your little munchkin been on his new ride everyday for the past several hours? Well, let's make sure we take care and prolong your new ride on car. You can find all care instructions in the manual that came with your ride on car, however standard care options are as follows.

• For initial use it is best to charge battery fully before use
  Keep battery and motors dry.
• If washing please avoid any wires or electrical
• You can use any cleaning supplies or you can use our preselected cleaning supplies here.
• For storing please disconnect the battery.
• If storing for longer than 1 month please ensure you are charging the battery for 2-3 hours once a month to prolong.

If you are storing your ride on car, the best place to store it will always be indoors. A garage, basement, or even the kids room would be more than suitable for storing your new ride on car. Storing it indoors instead of outdoors will keep any damage to a minimum as well keep it protected from various weather conditions. 

Most of our ride on cars are made with polyethylene (PE) and polypropylene (PP). Some other models also use Acrylonitrile Butadiene Styrene (ABS) and High-density Polyethylene (HDPE). All these types of plastic are extremely durable and can withstand the daily abuse of children.

Most of our ride on cars will carry rubber polymer tires which is a blend of rubber and plastic, offering more traction without burning out the motors. We do carry some ride on cars that have plastic wheels which are extremely durable and can withstand the daily abuse from your little one.

We are just as excited as you are to receive your new Ride On Car, and we packaged it nicely just for you! Your Ride On Car will come in a large box organized to fit properly to avoid any moving parts/ damage. There will be slight assembly needed as we package it to be able to minimize the space it takes on each courier to be able to offer you better shipping rates or free shipping promotions!

Missed out on your munchkins favorite model, and now the world just seems that little bit colder? Don’t worry, we continuously restock all models, so keep an eye out on the website for when they will be available again.

Have a special someone who you think needs a Ride On Car in their life (or just trying to earn some major brownie points)? A ride on car by Ride On Kids is the perfect gift! You can ship a ride on car directly to that lucky munchkin by entering their address as the shipping address, and your own as the billing address. Feel free to add a large red bow and license plate to complete the experience.  Plus we don’t include any value invoices inside the bag as any receipts are sent directly to your own email address. It’s that easy!

 *Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry! We think sending a Ride On Car is a message of love enough though.

Nope, it’s just us! Our ride on cars are only available on our Online Kids Dealership.

Shop Here

You will find a charging port either under the seat or on the dashboard that will be labeled with a lighting bolt icon.

Each battery type will have different charging and playtimes. Please see bellow;

Battery Type | Charging Time | Play Time

6V 7ah | 1-2 Hours | 30 Minutes
12V 7ah | 2-3 Hours | 30-60 Minutes
12V 10ah | 2-4 Hours | 1 - 1.5 Hours
24V 7ah | 2-4 Hours | 1 - 1.5 Hours
24V 10ah | 2-4 Hours | 1-2 Hours
24V 14ah | 4-5 Hours | 1.5 - 3 Hours

Something not quite right with your order? Don’t worry, our Ride On Kids team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

info@rideonkids.ca

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process. As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is info@rideonkids.ca. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from all over Canada, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

 *Please note: Whilst we understand that some issues are frustrating, we value our Ride On Kids family - any profanities or abuse will not be tolerated, so please treat our team with respect.

Our Ride On Kids HQ and Customer Service team are located in Toronto, Ontario, Canada. WE also have fulfillment centers in Quebec and British Columbia.